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Event Profile

WEBCAST ENCORE - Retain Your Clients: A Roadmap to Effective, Ethical Client Service (3 total credit hour/including 3 hours of ethics)

December 9, 2017

Location: OBA Webcast Encore - anywhere with a computer

This event has a fee

Retain Your Clients: A Roadmap to Effective, Ethical Client Service

NOTE: In order to obtain credit for this webcast encore it MUST be viewed on 12/9/2017 starting at 12:30 pm CST, because this program is being broadcast at that date and time, the credit is considered unlimited (live) credit by OBA/MCLE.

CLE CREDIT: This course has been approved by the Oklahoma Bar Association Mandatory Continuing Legal Education Commission for 3 hours of mandatory CLE credit, including 3 hours of ethics.

TUITION: Registration for the live webcast is $125.

NOTE: This program is NOT approved for Texas credit. The Texas Bar will not permit members to submit online programs for Texas credit.

CHECKPOINTS: This program will contain random checkpoints. In order to submit credit for this program, you must confirm your presence at the checkpoints. If you do not meet the checkpoint requirement you may not receive credit for the live program. The checkpoint submission is entirely dependent on your successful completion of the system check.

NOTE: At the end of the program click on the “Credit Submission Tab” to go to your credit profile and begin the credit submission process. Please remember to submit credit on the day of the event.

NOTE: Do you have 5 or more wanting to watch the same webcast? Contact Renee at 405-416-7029 for details on registering for a group webcast.


Featuring:
Roy S. Ginsburg, Strategic Advisor to Lawyers and Law Firms

Roy Ginsburg, a practicing lawyer for more than 30 years, is an attorney coach and law firm consultant. He works with individual lawyers and law firms nationwide in the areas of business development, practice management, career development, and strategic and succession planning. Roy also runs a part-time solo practice that focuses on legal marketing ethics.

More than 50 bar associations across the country have sponsored Roy’s popular CLE programs. He also guest blogs on select law-related websites such as attorneyatwork.com, lawyerist.com, and myshingle.com.

Retain Your Clients: A Roadmap to Effective, Ethical Client Service

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals. You’ll also earn ethics credit while you learn to:

  • Apply best practices that will exceed client expectations
  • Eliminate the most common causes of client dissatisfaction
  • Deal effectively with all types of client complaints
  • Handle angry clients
  • And much more

Classic movie scenes illustrate and underscore the program’s principles to help you gain a competitive edge through excellent service.

 

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