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Event Profile

OKC – Retain Your Clients: A Roadmap to Effective, Ethical Client Service (3 total credit hour/including 3 hours of ethics)

October 27, 2017

Location: Oklahoma Bar Association - 1901 N. Lincoln Blvd. Oklahoma City, OK 73105

This event has a fee

 

 On-Line Registration is now closed.
Walk-ins will be accepted at the door.
 
Retain Your Clients: A Roadmap to Effective, Ethical Client Service

Location:

Oklahoma Bar Center

1901 North Lincoln Blvd., Oklahoma City, Oklahoma - Click here for location map and driving directions

CLE CREDIT: This course has been approved by the Oklahoma Bar Association Mandatory Continuing Legal Education Commission for 3 hours of mandatory CLE credit, including 3 hours of ethics.

TUITION:

$85 for early-bird registrations with payment received by October 20th; Registration received after October 20th increases $25 and an additional $50 from early-bird rate for walk-ins. Registration for the live webcast is $125. No other discounts apply.

CANCELLATIONS: Cancellations will be accepted at any time prior to the seminar date; however, a $25 fee will be charged for cancellations made within four full business days of the seminar date. No requests for refunds or cancellations will be accepted on or after the seminar date.

SEMINAR MATERIALS: The Oklahoma Bar Association is embracing a healthier and greener business environment. Therefore, seminar materials will be provided in electronic format in a separate email prior to the program. If you choose to have a printed version of the materials, prior to the sessions you can download and print them. If you would like a hard copy of the materials, there will be a $25 charge, please call Renee at 405-416-7029.

Featuring:
Roy S. Ginsburg, Strategic Advisor to Lawyers and Law Firms

Roy Ginsburg, a practicing lawyer for more than 30 years, is an attorney coach and law firm consultant. He works with individual lawyers and law firms nationwide in the areas of business development, practice management, career development, and strategic and succession planning. Roy also runs a part-time solo practice that focuses on legal marketing ethics.

More than 50 bar associations across the country have sponsored Roy’s popular CLE programs. He also guest blogs on select law-related websites such as attorneyatwork.com, lawyerist.com, and myshingle.com.

Retain Your Clients: A Roadmap to Effective, Ethical Client Service

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals. You’ll also earn ethics credit while you learn to:
 
Apply best practices that will exceed client expectations
Eliminate the most common causes of client dissatisfaction
Deal effectively with all types of client complaints
Handle angry clients
And much more

Classic movie scenes illustrate and underscore the program’s principles to help you gain a competitive edge through excellent service.

Registration 12:30 pm

Program Begins 1:00 pm

Program Ends 4:00pm

 
 
 

Other options available:

OKC BUNDLE – Build Your Practice: A Roadmap to Effective, Ethical Business Development AND Retain Your Clients: A Roadmap to Effective, Ethical Client Service (6 total credit hour/including 6 hours of ethics)

9:00 AM - OKC – Build Your Practice: A Roadmap to Effective, Ethical Business Development (3 total credit hour/including 3 hours of ethics)

 

WEBCAST BUNDLE – Build Your Practice: A Roadmap to Effective, Ethical Business Development AND Retain Your Clients: A Roadmap to Effective, Ethical Client Service (6 total credit hour/including 6 hours of ethics)

9:00 AM - WEBCAST - Build Your Practice: A Roadmap to Effective, Ethical Business Development (3 total credit hour/including 3 hours of ethics)

1:00 PM - WEBCAST – Retain Your Clients: A Roadmap to Effective, Ethical Client Service (3 total credit hour/including 3 hours of ethics)

 

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